Booking terms

The studio named in the legal notice makes its equipped room available, by the hour, to approved professionals (personal trainers, nutritionists, osteopaths and others). FITROOM is the tool you use to sign up, book, pay and manage your bookings.

The house rules published by the studio, which you see when you sign up and when you book, are part of these terms.

• You sign in with a 6-digit code sent by email, valid for 10 minutes: there are no passwords. You are responsible for access to your mailbox.
• To sign up you give your name, type of profession, phone and, if you wish, your VAT number, and you accept these terms and the house rules. The date of acceptance is recorded on your profile.
• Your request stays pending until the host approves it: only approved professionals can book.
• The host can suspend a professional: bookings already made remain valid, but no new ones can be made.

• You see and can book only the slots that are really free, at least 60 minutes ahead and up to 28 days ahead.
• After every booking the room stays reserved for 15 minutes for the changeover between professionals: this time is not charged.
• The price is the one shown when you book, and it does not change if the rates change later.
• Two bookings can never overlap: the system prevents it.

• You pay online with Stripe. When you pick a slot we hold it for you for 30 minutes: you must complete the payment within that time.
• The booking is confirmed only when Stripe reports that the payment succeeded; coming back from the payment page is not enough on its own.
• If the time runs out without payment, the slot becomes free again. If the payment arrives late and the slot is still free, the booking is confirmed; if someone else took it meanwhile, you are refunded in full automatically.
• Card details are handled by Stripe only.
• The studio can also record payments received in other ways (manual payments).
• FITROOM does not issue invoices: every month the app shows your statement with hours, amounts and refunds. Invoices, when due, are issued by the studio.

• A package is a block of room hours paid in advance. You buy it in the app by card, through Stripe, or pay the studio directly, and the studio adds it to your profile.
• The package is active once the payment has arrived: from then on its hours show in your balance.
• With prepaid hours you book without paying again, as long as they cover all the hours you book together.
• A package's hours may have an expiry date, shown when you buy it. After that date they can no longer be used and are not refunded.
• The studio may offer packages on promotion: a welcome offer, valid on your first package purchase at the studio, a promotion valid until a date, or a promotion reserved for some professionals. The price is the one shown when you buy.

• You can cancel a confirmed booking until it starts.
• If you cancel more than 24 hours before the start, you are refunded the full amount paid for that booking.
• If you cancel less than 24 hours before the start, the booking is cancelled without a refund.
• If you paid with a prepaid hour, cancelling in time puts the hour back in your balance; inside the cancellation window the hour is used up.
• A booking not yet paid can be cancelled at any time before it starts, at no cost.
• Before you confirm a cancellation the app shows whether you will be refunded and how much.
• Card refunds go through Stripe to the same payment method; the time they take depends on your bank. Refunds of manual payments are handled directly by the studio.
• The cancellation window that applies to a booking is the one in force when you booked it: it stays the same even if the studio changes it later.

• You can move a confirmed booking at most 1 time.
• You can move it only more than 24 hours before the start, like a refunded cancellation.
• The new slot must be free.
• The number of reschedules and the window that apply to a booking are the ones in force when you booked it: they do not change if the studio changes the rules later.

• You can book the same hour for several weeks at once, choosing the days, the time and the period. Recurring bookings are paid with prepaid hours only.
• Hours already taken, or when the room is closed, are skipped: the app shows them to you before you confirm. If your prepaid hours are not enough, the series is not booked.
• Each hour of the series is a booking of its own: the same cancellation and rescheduling rules apply.
• You can stop the series from a date onwards: the hours before that date stay booked.

• If an hour is already booked by another professional you can join the queue. Being in the queue does not guarantee you the hour.
• If the hour frees up, we tell the first in the queue and hold it for them for a limited time, which gets shorter as the hour approaches. To take it they confirm and pay within that time; otherwise the hour passes to the next one.
• If the hour frees up too close to its start it is not held: it is free for everyone again.
• You can leave the queue at any time.

The instructions to enter the room appear in the details of a confirmed booking from 2 hours before the start.

• You use the room and the equipment according to the studio's house rules and only during the booked time.
• You are responsible for your professional activity and for your clients.
• Your clients' data stay yours: FITROOM does not collect them, and we ask you not to enter them in the app.

[To be completed with the host and the lawyer: requirements for approval (for example professional liability insurance), liability for damage to people, premises and equipment, limits of the studio's liability.]

The studio can change the booking rules (cancellation window, number of reschedules, changeover time, time to pay) and the rates. The values written on this page are the defaults: the app always shows the ones in force when you book, reschedule or cancel. A booking already made keeps the terms of the day you made it: price, changeover time, cancellation window and number of reschedules are fixed at that moment. New rules apply only to later bookings.

If these terms change, we publish the new version on this page with the date of the update.

[To be defined with the lawyer: governing law and competent court.]

For questions about bookings, payments and refunds use the studio's contacts shown in the legal notice.